F.A.Q.
RETURNS & SHIPPING FAQ
When will I receive my refund?
Once your returned item has been received and inspected, refunds are typically processed within 5–7 business days.
Please note that it may take additional time for your bank or credit card provider to post the credit to your account.
Can I return multiple items together?
To ensure timely processing and avoid delays, we recommend returning items from separate orders individually.
Items shipped together within the same order may be returned together in one package.
What if my order arrives damaged or in poor condition?
If your Kim’s Magic Pop or Deli Pop arrives damaged, please contact us at:
Include:
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A clear photo of the damaged product and shipping box
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Your order number
We will review your claim and work directly with the shipping carrier as needed.
Please note:
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Products must not be partially consumed or discarded before contacting us.
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Keep the original packaging and product for up to 5 days, as FedEx may require inspection.
What shipping method do you use?
All orders are shipped via FedEx Ground.
Orders typically arrive within 3–5 business days, depending on your location.
You will receive a confirmation email with tracking information once your order has shipped.
Can I purchase individual bags online?
Our online store offers products in set quantities only.
Individual bags may be available through retail partners. Availability may vary by store and region.
I saw a product in a store but cannot find it elsewhere. What should I do?
Retail assortments vary by location. Not all stores carry every flavor or product.
For store-specific availability, please contact the retailer directly.
Our online shop offers the most comprehensive selection of available products.