Sichuan cuisine is celebrated around the world for its liberal use of spicy chili peppers and mouth-numbing Sichuan peppercorns – a sensation so unique the Chinese have their own term for it – Mala or 麻辣.
Tapioca Powder, Palm Oil, Shrimp, Spicy Sichuan Seasoning (Natural and Artificial Flavors, Sugar, Salt, Silicon Dioxide), Sugar, Salt, Egg
Contains Shrimp, Egg, Soy, Wheat, Milk
When should I expect to receive credit for my return?
Once you have shipped your item, you should receive your refund in 5-7 business days after your shipment has been arrived.
Can I ship back / return more than one item together?
In order for us to process your return expeditiously and ensure a swift refund, we recommend that you do not return items from different orders together. However, any items that were shipped together can be returned together in the same box.
What should I do if my Kim's Magic Pop or Deli Pop arrived in poor condition?
Email us email@example.com with a photo of damaged box/products and your order number. We will file a claim to our shipping company and send you a new box! Please do note that we cannot replace orders that were partially consumed or thrown away before the claim. Also, keep the items in their original packaging for 5 days as UPS may require an inspection.
What is the method of delivery?
All orders are shipped via UPS Ground. Please allow up to 5 business days for your package to arrive. Confirmation email containing the UPS tracking information will be sent when the order has been processed.
Can I purchase your products in smaller amounts?
The short answer is no. The only way to purchase in single bags is to visit stores that carry our products. Our online products are sold in set amounts and cannot be altered.
I saw items in certain stores but cannot find them anywhere else in my area. What should I do?
Not all stores have the same variety of flavors and the type of products that we offer. For store specific inquiries, you will have to contact the stores directly. Most often, we get calls and emails about the Chocolate Deli Pop products. These are available at select stores in specific regions only. Our online shop is the most comprehensive because you can find all the products in one place.
Orders can be placed 24 hours a day, 7 days a week. You can reach a live customer service representative: Monday thru Friday 8:30am to 5:30pm EST. Any orders placed after 12:00pm will be processed the following business day. Order inquiries can be sent via mail to DELICE USA, Inc. 150 Roosevelt Place, Palisades Park, NJ 07650 or via email at firstname.lastname@example.org.
We currently accept Visa, Mastercard, Discover, American Express, and PayPal.
If for some reason you receive an error message while submitting your credit card information and cannot proceed further in the checkout process, you should call PayPal's Customer Service Line as it is a matter of personal information verification. We cannot speak to PayPal on your behalf regarding a credit card as it is their policy that they speak directly to the customer.
Shipping Rate& Policies
Fast & Reliable Delivery Service. Shipping costs vary in different geographic regions.
Receive your orders within 2 - 7 business days, once it has been processed. (We do NOT ship on the weekends). Order placed after noon on Friday will be processed on Monday morning.
• Nutritional Facts & ingredients are available for all products and can be found on the Nutrition Facts page.
• We ship to the US region for flat rate shipping charge of $4.99 per order, except Alaska and Hawaii. Ask for shipping to Alaska and Hawaii. NO INTERNATIONAL SHIPPING.
Items ordered from DELICE USA, INC. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Delice Global through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
We don't accept any return orders due to the fact that freshness on food item is very crucial. In a case of damaged item, please take some pictures of both 'damaged box' and 'damaged items' and send it to email@example.com with your order number. We will send you a complimentary replacement for the damaged item you received.
Cancellation of your order must be done within 24 hours of placing your order. If you cancel your order after 24 hours of placing your order, you will be responsible for the price of the order. Cancellation must be done directly with customer service by telephone at 201-947-0300. Order cancellations will not be accepted by e-mails.